Technical Services Team Leader

Technical Services Team Leader


Reports to:
VP R&D

Location: Madison, WI

Job Summary:

National Decision Support Company (NDSC) is currently seeking an individual to grow and manage the technical services team and provide excellent support in solving our customers’ technical challenges.

Core function of this position is to lead and grow a technical services team that helps our customers achieve success. This includes working with NDSC customers during sales, implementation and post-live phases. This team will work together with the implementation and R&D team in all aspects to achieve customer success.

The successful candidate will need to demonstrate a willingness and ability to work in a fluid, close-knit team environment, where tasks could be outside of the core function. This position will provide the successful candidate with personal development opportunities in a rapidly growing company with disruptive technology.

Principal Responsibilities:

  • Leadership and Management
    • Guide team efforts towards successful implementation and post-live projects
    • Provide technical leadership to team members
    • Work with internal team and customers to understand product goals and help overcome technical challenges
    • Initiate development tasks to achieve customer satisfaction
    • Identify areas of improvement and assist in creating and implementing solutions
    • Participate in management meetings and take responsibility for technical customer initiatives and other assigned action items
    • Manage workload across team members
    • Contribute to product vision
  • Technical Services
    • Work hand-in-hand with customers addressing technical challenges
    • Own support tools to track and aid NDSC customers
    • Be the primary customer contact for NDSC customers post live
    • Own customer upgrades and help roll out product enhancements to customers
    • Work with customers to improve product workflow and resolve technical issues

Minimum Qualifications:

  • 3+ years’ experience in technical / services position, healthcare experience preferred
  • Prior experience in a management / leadership position
  • Bachelor’s degree or greater in a technical or science related discipline

About Us:
National Decision Support Company is a rapidly growing healthcare IT software company who is passionate about making healthcare smarter.  Our solutions help providers make educated decisions that improve patient care and evaluate cost effectiveness.  We have a start-up atmosphere and a youthful mentality but the market demand and stability that exceeds our age.  Our customers include some of the most prestigious hospitals in the country and are currently expanding into Europe.

 

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