Technical Services Team Leader

Technical Services Team Leader


Reports to:
VP R&D

Location: Madison, WI

Job Summary:

National Decision Support Company (NDSC) is currently seeking an individual to grow and manage the technical services team and provide excellent support in solving our customers’ technical challenges.

Core function of this position is to lead and grow a technical services team that helps our customers achieve success. This includes working with NDSC customers during sales, implementation and post-live phases. This team will work together with the implementation and R&D team in all aspects to achieve customer success.

The successful candidate will need to demonstrate a willingness and ability to work in a fluid, close-knit team environment, where tasks could be outside of the core function. This position will provide the successful candidate with personal development opportunities in a rapidly growing company with disruptive technology.

Principal Responsibilities:

  • Leadership and Management
    • Guide team efforts towards successful implementation and post-live projects
    • Provide technical leadership to team members
    • Work with internal team and customers to understand product goals and help overcome technical challenges
    • Initiate development tasks to achieve customer satisfaction
    • Identify areas of improvement and assist in creating and implementing solutions
    • Participate in management meetings and take responsibility for technical customer initiatives and other assigned action items
    • Manage workload across team members
    • Contribute to product vision
  • Technical Services
    • Work hand-in-hand with customers addressing technical challenges
    • Own support tools to track and aid NDSC customers
    • Be the primary customer contact for NDSC customers post live
    • Own customer upgrades and help roll out product enhancements to customers
    • Work with customers to improve product workflow and resolve technical issues

Minimum Qualifications:

  • 3+ years’ experience in technical / services position, healthcare experience preferred
  • Prior experience in a management / leadership position
  • Bachelor’s degree or greater in a technical or science related discipline

About Us:
National Decision Support Company is a rapidly growing healthcare IT software company who is passionate about making healthcare smarter.  Our solutions help providers make educated decisions that improve patient care and evaluate cost effectiveness.  We have a start-up atmosphere and a youthful mentality but the market demand and stability that exceeds our age.  Our customers include some of the most prestigious hospitals in the country and are currently expanding into Europe.

 

Software Engineer in Test

Job Title:  Software Engineer in Test

Reports to:  Director of R&D

Location:  Madison, WI or Remote – Telecommute

Job Summary:

Early stage Healthcare IT Company specializing in delivery of Clinical Decision Support content to healthcare organizations and health plans.  Seeking new team member who can fulfill the quality related responsibilities of a cross-functional, agile software development team.

As a Software Engineer in Test you will be a key member of the R&D team who will be actively developing automated tests against our entire stack with individuals who are smart, and love what they do.  Serious candidates will be passionate about creating great software in a team-oriented, agile environment and able to demonstrate the ability to own and manage testing responsibilities of our products, working with both engineering and product teams.

This position will provide the successful candidate with personal development opportunities in a rapidly growing company with disruptive technology.

Principal Responsibilities:

  • Build and maintain automated test projects.
  • Create test cases, test plans, and specifications as well as creating or acquiring test data sets.
  • Actively participate as a member of an agile development team and help the team deliver the highest quality products.
  • Work closely with engineers, product owners, and sales staff to create comprehensive feature requests, test plans, as well as contribute to internal and client documentation.
  • Develop standard testing and quality practices.
  • Drive the creation and maintenance of regression tests.
  • Increase functional test coverage by both expanding existing coverage, as well as creating new test suites.

Minimum Qualifications:

  • Two years of experience in testing web services and web applications.
  • Ability to think critically and understand complex systems.
  • Quick learner with high attention to detail.
  • Ability to perform root cause analysis and help triage issues.
  • Strong interpersonal, problem-solving, and documentation skills.
  • Passionate team member eager to collaborate to create great software.

Nice to have Qualifications:

  • Experience in the medical IT field.
  • Experience understanding relational data models, and writing SQL against relational databases
  • Knowledge of QA best practices and testing methodologies.

Full Stack Engineer

Reports to:  Director of R&D

Location:  Madison, WI or Remote – Telecommute

Job Summary:

Early stage Healthcare IT Company specializing in delivery of Clinical Decision Support content to healthcare organizations and health plans.  Seeking new team member who can do full stack development on a cross-functional, agile software development team.

As an Engineer you will be a key member of the R&D team who will be actively developing across our entire stack with individuals who are smart, and love what they do.  Serious candidates will be passionate about creating great software in a team-oriented, agile environment and able to demonstrate the ability to create innovative solutions.

This position will provide the successful candidate with personal development opportunities in a rapidly growing company with disruptive technology.

Principal Responsibilities:

  • Design and build software using .NET technologies in AWS
  • Actively participate as a member of an agile development team helping deliver the highest quality products.
  • Play a significant role in designing and shaping the architecture of our code base.
  • Work closely with fellow engineers and product owners to help create high quality software.
  • Create and execute problem solving strategies.

Qualifications:

  • Experience preferred with .NET, ASP.MVC, C#, Entity Framework (EF), SQL, AWS, web based development, and service oriented architecture (SOA).
  • Comfortable with agile and Extreme Programming (XP) practices.
  • Quick learner with high attention to detail, adaptable to change.
  • Excellent time management and prioritization skills.
  • Collaborative personality with a solid work ethic and initiative, requiring minimal direction.
  • Passionate team member who is eager build great software.

Education and Experience:

  • Bachelor’s degree in Computer Science or related field, or equivalent combination of experience and education.
  • Experience in the medical field is a plus.
  • Senior candidates – 3 to 8 years of software development experience.
  • Junior candidates – 0-3 years of software development experience.